fps our support

Our Support

The importance of good service first becomes clear when you really need it. We believe in a long-term partnership with our customers from the moment we start the design and continuing beyond equipment start-up. Our service specialists offer guidance throughout the entire life cycle of a freezing and cooling solution. Our equipment is designed with durability and ease of access in mind to ensure minimal downtime. Essential to a reliable piece of equipment is a comprehensive operations and maintenance regimen.

With every installation, our dedicated service personnel will ensure proper training from daily operation to routine maintenance. With around-the-clock customer service, you can be assured our knowledgeable service team immediately addresses any questions or problems. 

24-hour service & support hotline

24-hour service and support hotline is our newly added service for thousands of customers just like you. Please rely on us for your urgent needs. You can contact us at anytime you need help with emergency service, product inquiry, spare parts support, and more. Our technical support specialists are here to provide immediate responses to your questions.